In the following Terms and conditions ‘the client’ means each group member or individual or their respective parents and guardians, and ’we’, ’our’, ‘us, ’ourselves’ means Lizard Adventure and any associated staff.
Making a booking. The named person who makes the booking must be over 18 years old. This person is responsible for making sure that the terms of booking are adhered to. A booking will not become confirmed until payment in full is received.
Website accuracy. Whilst every care is taken to ensure that the details in this website, including any promotional emails, are correct at time of being published, we cannot accept responsibility for errors contained therein or results thereof. We are not responsible to you for unforeseen events or matters over which we have no control.
Online Booking. Please check all personal details at the time of booking. We cannot take responsibility for booking or personal detail errors. All address and contact information must be correct at the time of booking for a successful payment to be processed. In the event of an unsuccessful payment we reserve the right to cancel your activity if payment is not received before the start date of the activity session.
All communications are sent via an automatic email server and rely on a valid email address being supplied. We also need a mobile phone number to contact you should your booking need to change. We cannot take responsibility for loss of communication e.g. booking confirmation emails etc. if contact information is incorrect. We will make every effort to keep you informed about your booking.
Communicating with you. We may have to communicate with you by phone if the weather conditions change and the activity session may need to be rearranged. We’ll keep your details on record and they will only be used by Lizard Adventure staff. We promise never to pass information on to other companies. We will only email offers and updates about Lizard Adventure a few times a year, and of course we’ll take you straight off our mailing list if you ask us to.
Payment. All payments need to be made in pounds sterling. You will need to pay the full amount in advance of your activity session. The easiest way to pay for your activity is online, through our secure payment system provided by Stripe via Sports Booker. It is also possible to pay by card over the phone, please call 07845 204040. We will notify receipt of all payments, by email.
Changes by you. If you need to change your booking or you have to cancel, please contact us as soon as possible by email or phone. Refunds or vouchers will be offered when there is over 4 weeks to the activity date. After this time, full or partial refunds or credit notes will only be offered at the discretion of the company directors when a viable reason is given. We will try to accommodate changes to the activity or the date or time of a session but these cannot be guaranteed. Refunds will not be given within 24 hours of the start time or after the activity has commenced.
COVID 19 : If you need to cancel your booking due to a member of your household developing symptoms of COVID 19 these conditions apply. Over 48 hours before the activity start time = full refund minus 10% admin fee; less than 48 hours = 50% refund (minimum £60).
Cancellation by us. In the event of cancellation by us we will firstly offer an alternative date or activity and if this is unacceptable to the client we will offer a voucher or credit note. If neither is acceptable then we will refund the full payment.
Weather. Most activities take place regardless of the weather conditions. However we reserve the right to offer alternative activities should the sea state and weather conditions become unsafe for the planned activity. If we are unable to deliver the activity we would offer an alternative activity, or another date and time, or a credit note and if these are unacceptable to the client we will provide a full refund.
Gift vouchers. To be paid for in full at time of purchase. They expire one year from the date of purchase. Gift vouchers cannot be redeemed for cash but can be redeemed against any product from us. Any price difference between the voucher and cost of the product or service must be paid for immediately. No refund will be given if a lower priced product or service is selected, however the remaining balance can be transferred to a future purchase.
Liability. We will not accept liability for personal injury sustained by participants.
Client Safety. The client will at all times during the activity, in the interest of safety promptly comply with all reasonable instructions or advice given to them by us. If the client fails to comply with such instructions or advice, we reserve the right to exclude the client from the course or refuse carriage of them at any time. We do not accept responsibility for any liability, loss, expenses or damages arising because of the client’s failure to comply. Any monies paid by the client are non-refundable.
Nuisance or Abusive Clients. We reserve the right to exclude a client from an activity if we believe the client to be causing a nuisance or to be abusive to the staff and other clients on the session. We do not accept responsibility for any liability, loss, expenses or damages arising because of the client’s failure to comply. Any monies paid by the client are non-refundable.
Alcohol and drugs. Alcohol must not be consumed before the commencement of the activities, during the activities or during any breaks in the day. If the client is found in possession of any illegal drug whilst undertaking the activities the appropriate action will be taken. We reserve the right to exclude the client from any services provided by ourselves if we feel the client is unfit to participate.
Client fitness. Participants must be of good health and should be aware that they will undertake adventurous and strenuous activity. Registration forms, including a medical declaration, must be completed prior to the start of the activity. All prior injuries and serious illness must be detailed on the form. If a participant is, in our opinion, not considered to be sufficiently well, fit or able to partake in the course, in the interests of safety we reserve the right to exclude the participant from the course. In this case it is agreed that there will be no liability for any damages, loss or expenses and any monies paid by the Client are not refundable.
Supervision of minors. Group leaders and other adults who accompany a group of minors agree to act ‘in loco parentis’ at all times. We will be responsible for activity instruction only. Group leaders who accompany the group will be responsible for the discipline and adequate supervision of all group members outside of activity instruction time.
Risk. Whilst Lizard Adventure will take all necessary precautions to reduce risk; we cannot eliminate all these risks without undermining the adventure experience or the reason for taking part. Before you undertake any activities with Lizard Adventure you will be required to sign a registration form in which you accept risks involved and agree to follow all the safety instructions closely. You need to bring suitable footwear and clothing as advised on booking and wear the safety equipment provided.
Client Belongings. We do not accept any responsibility of any kind for the participants’ property of any description, including money, luggage baggage, personal belongings and vehicles. Property must in all circumstances be the responsibility of the participant.
Complaints. We will aim to resolve any complaints brought to our attention as soon as possible. Complaints must be made in the first instance to either the instructor or the booking office staff. If you deem the outcome of your complaint as unsatisfactory we ask you to write to us, and we will escalate the complaint to a company director.